Returns 2017-07-03T10:06:42+00:00

Returns Policy


You may return your order or part of your order within 14 days of receipt of the product without reason or explanation.  You may request to return products by going to the “View Order History” section of your account within 14 days from the date you receive the order.

  1. It is at your expense to return the order or part of the order.
  2. This unconditional returns policy applies only to goods unused and in their original packaging.
  3. Hygiene products and garments may only be returned if unopened and in their original packing.

Wheelchairs Direct UK Ltd will only accept returns which comply with the instructions outlined here.


When the goods have been received back, we will refund your credit/debit card charge.


In the unlikely event that you should receive an incorrect delivery or a faulty medical product or solution, Wheelchairs Direct UK Ltd undertakes to arrange to collect and exchange the product as quickly as possible and at no additional cost.  A delivery of this nature must be reported in writing to info@wheelchairs-direct.co.uk within 3 days from the date you receive the order.  The company will then issue you with an official Return Authorisation Reference and arrange to have the product collected and replaced at no additional cost.

Wheelchairs Direct UK Ltd will only accept exchanges that comply with the instructions outlined here.


We will process your order on the day of receipt or the next available working day.  For this reason it is not possible to cancel an order once you have placed it.  However, you may follow the normal returns procedure outlined above.